Frequently Asked Questions (FAQs)


GENERAL QUESTIONS

Shipping Information

All orders are fulfilled and shipped between 2 to 10 business days.  However, due to COVID-19, there may be extended processing and shipping times.  We work with multiple fulfillment centers, so your products may be shipped from more than one destination and items may be shipped separately. 

You will receive an email confirmation when your order has been shipped.  Your tracking number(s) will appear with the Order Summary. Please contact us at support@sharptactkreativ.com if you do not receive an email confirmation with tracking number.

Payment Processing

We accept all major credit cards such as VISA, MasterCard, and American Express.  We also accept payment through Paypal, Apple Pay, Google Pay, and Amazon Pay. 

Returns/Exchanges/Cancellations

All of our items are made on-demand.  You may edit your order up to 30 minutes after the order is submitted on the order confirmation page. Once that time frame has passed, we are unable to edit or cancel your order. If there is an issue with your purchase, please contact us within 48 hours from the point your order is delivered.  No returns/exchanges can be made after that point.  If your purchase is damaged or the item is incorrect, please submit pictures when you contact us. Please do not return your item to the manufacturer. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.  All valid returns will be refunded in the form of store credit. 

Unfortunately, we cannot accept returns on sale items or gift cards.

APPAREL

Sizing

Our sizes range from S-4XL.  Please make sure you refer to the Sizing Chart when ordering.  These are unisex fit tees and hoodies.  The measurements for the shirt are based upon the shirt (in inches) and not the person wearing the shirt.  Please contact us if you have any questions prior to ordering.

Care Instructions

Washing:  Wash inside out with cold water with similar colors using the gentle cycle.

Ironing:  Please do not iron the design.  If ironing is needed, turn the garment inside out and iron on the lowest setting.

Drying:  Tumble dry low or hang to dry.

Avoid using bleach and do not dry clean.

 

ADDITIONAL QUESTIONS?

Thank you for visiting our store!  We welcome any questions you may have and look forward to providing further assistance.  You may complete the Contact Us form located on the site.  We respond to messages in the order in which they are received and will respond to your email as quickly as possible.